Frequently Asked Questions

Where are you located? Do you have a physical store?

• We are an online store based in Pasig, Philippines. We don't have a physical store.
• Some of our stockists have stores you may also shop with them directly (Babymama, Urban Essentials, The Parenting Emporium, Urban Mom, Mom Next Door PH, and Storked PH).
• Our sole proprietorship is registered with the Pasig LGU, DTI, BIR, and Philippine FDA.

Why can't I check out through your website?

• Our direct web checkout option is currently on pause. You may check out through our Lazada store and enjoy fast and free daily shipping.

Do you accept returns? Can I refund my order?

• We quality check all our products and pack them securely before shipping out. In the unlikely event that the condition of the product is unacceptable due to factory defect or mishandling during shipping, you may request for a refund (or replacement with free shipping) by sending us an e-mail at totsandkisses@gmail.com. We encourage you to attach photos and indicate your order number so that we can evaluate and address your concern immediately.